Refund policy

We want you to be happy with your Guided Canvas purchase. If something isn’t right with your order, reach out to us and we’ll do our best to make it right.

We accept returns within 14 days of the original order date. To be eligible for a return, all items must be unused, unopened, and in their original condition and packaging. Canvases must not have been painted or used, paints must remain unopened and unused, and all included materials must be returned in their original packaging.

Customers are responsible for return shipping costs unless the order arrived damaged, defective, or incorrect.

To initiate a return or report an issue with your order, please email us at guidedcanvasclub@gmail.com with your order number and a brief description of the issue.

Once your return is received and inspected, we’ll confirm whether it meets our return requirements. Approved refunds will be issued to your original payment method. Please allow approximately 7–14 business days for the refund to appear, depending on your bank or payment provider.

If your order arrives damaged, incorrect, or with something missing, please contact us as soon as possible. We always want to make sure you receive what you ordered and have a good experience with Guided Canvas.